Info Shipments

Shipping and delivery

We carefully pack your order and send you an email confirmation when it is dispatched.

Delivery within Italy with GLS

Shipping is free. GLS express delivery normally takes 24–48 working hours after dispatch. Weekends, public holidays and some destinations may require additional time.

Cash on delivery is available within Italy at no extra charge.

International UPS shipping

Estimated delivery time is 3–5 working days, depending on the destination.

European zones, both EU and non-EU: free shipping.
Other zones: €10 for orders below €150; free shipping for orders of €150 or more.

The shipping cost for your destination and order is shown before you confirm your purchase.

Store collection

You can collect your order free of charge at Life Smiles, Via Circumvallazione 152, 80036 Palma Campania (NA), Italy.

For information, email [email protected].

Cookie name	Provider	Purpose	Expiry
__cfruid	Zendesk	Security for automatically loaded Zendesk.	Session
__stripe_mid	Stripe	Set by Stripe for fraud prevention purposes and helps us assess the risk associated with a transaction attempt	1 Year
__stripe_sid	Stripe	Security and fraud prevention when using Stripe payments.	30 minutes
__zlcmid	Zendesk	Zendesk identifier for presence, navigation and chat. Automatically active before a cookie choice and after refusal.	Native lifetime up to 1 year
__zlcstore	Zendesk	Zendesk state for automatic visitor tracking and chat; widget Google Analytics reporting disabled.	LocalStorage: no automatic browser expiry; managed by the provider or removable through site data
_GRECAPTCHA	Google reCAPTCHA	Anti-spam verification for protected forms.	6 months
AWSALBCORS	Zendesk	Load balancing for automatically loaded Zendesk.	7 days
cookiesplus	Life Smiles	Stores your cookie preferences.	1 year
PHPSESSID	Life Smiles	This cookie is native to PHP and allows websites to store serialised state data. It is used to establish a user session and to pass state data through a temporary cookie, commonly referred to as a session cookie.	Session
PrestaShop-#	Life Smiles	This cookie helps keep users' sessions open while they are visiting a website and helps them place orders and perform many other operations, such as: cookie addition date, selected language, currency used, last product category visited, last products viewed, customer ID, name, name, encrypted password, email linked to the account, shopping cart ID.	480 hours
vf_chat_until / vf_open_chat	Life Smile S.R.L.S.	Technical localStorage remembering the Chat request across tabs and visits; sessionStorage for opening the window. No visitor ID; does not change optional consent.	Request: 30 days; opening: until opened or the tab is closed
ZD-store / ZD-suid	Zendesk	Zendesk storage for presence, navigation and chat, independent of clicks and optional switches.	Depending on provider storage: session or persistent until deletion/provider management

Cookie name	Provider	Purpose	Expiry
_clck	Microsoft Clarity	Stores a Microsoft Clarity user ID to analyse, in aggregate, how the website is used.	1 year
_clsk	Microsoft Clarity	Links page views from the same session in Microsoft Clarity.	1 day
_ga	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	2 years
_ga_#	Google	Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.	2 years
lsv_vid / lsv_n / lsv_exp	Life Smile S.R.L.S.	Identifier, visit counter and expiry in localStorage for optional internal statistics.	90 days, or until withdrawal
RcAttributionList / RcProductList	Life Smile S.R.L.S. / ReactionCode	Temporary sessionStorage for authorised statistics or marketing events. Data are used only for the purposes you consented to.	Session
RCFingerprint	Life Smile S.R.L.S. / ReactionCode	Random localStorage identifier linking measurement events; stored only with statistics consent.	90 days, or until withdrawal

Cookie name	Provider	Purpose	Expiry
_fbp	Facebook	Used by Facebook to deliver a range of advertising products, such as real-time bidding from third-party advertisers.	3 months
_gcl_au	Google	Provided by Google Tag Manager to test the advertising efficiency of websites that use its services.	3 Months
_uetsid	Microsoft Bing	Used by Microsoft Advertising (Bing) to record the visitor's session and measure ad conversions.	1 day
_uetvid	Microsoft Bing	Used by Microsoft Advertising (Bing) to recognise the visitor between sessions and measure ad conversions.	13 months

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Info Shipments

Shipping and delivery

Delivery within Italy with GLS

International UPS shipping

Store collection

Stores